Singapore | Full-time
Swiftly is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a dynamic and client-focused Head of Client Relations to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.
Lead the Client Relations team to manage and grow client accounts.
Build and maintain strong, long-term relationships with key clients.
Oversee client onboarding and ensure smooth service delivery.
Act as the main escalation point for complex client issues.
Work closely with internal departments to ensure seamless coordination for client needs.
Identify opportunities to upsell and cross-sell services.
Monitor client satisfaction metrics and implement improvement initiatives.
Represent the company at networking events and industry functions.
Diploma/Degree in Business, Marketing, or related field.
5+ years’ client relationship management experience, with at least 2 years in a leadership role.
Proven track record in managing high-value client portfolios.
Excellent communication, negotiation, and interpersonal skills.
Strong problem-solving abilities and a client-first mindset.
Experience in a professional services or corporate services firm is an advantage.
Lead the client servicing arm of an award-winning corporate services leader.
Opportunity to work with diverse portfolios, from SMEs to MNCs.
Supportive, growth-oriented environment with career advancement opportunities.
